SCREEN Support

Complete Solutions, Total Service

A network of telephone support and cross-trained service technicians is ready 24/7 to keep your printing business running smoothly and profitably. Our certified service professionals are committed to your success – from installation and training; to hardware and software upgrades; to effective routine preventive maintenance; and emergency break-down solutions.

Screen equipment has a reputation for reliability that is second to none and by providing first class service Screen ensures that it retains its market leader status with equipment that has the highest up-time and lowest maintenance costs.

European Help Desk
Telephone: + 44 (0) 1582 725400	Call back within one hour during office hours. 7:30 am to 5:30 pm UK Time Monday to Friday
Email: [email protected]

European Help Desk
Telephone: + 44 (0) 1582 725400
Call back within one hour during office hours. 7:30 am to 5:30 pm UK Time Monday to Friday
Email: [email protected]

Support Options

Remote Telephone Support	We can connect you with an appropriately trained hardware or software specialist to diagnose your problem
Screen Sure Agreements	A range of Screen Sure Agreements are available and can be tailored to meet the individual needs of our customers. Bronze: On-site health checks to clean, adjust & calibrate Silver: On-site support for a set number of service visits Gold: On-site support for unlimited number of service visits Platinum: On-site support for unlimited number of service visits with extended working hours

Remote Telephone Support

We can connect you with an appropriately trained hardware or software specialist to diagnose your problem

Screen Sure Agreements

A range of Screen Sure Agreements are available and can be tailored to meet the individual needs of our customers.

Bronze: On-site health checks to clean, adjust & calibrate
Silver: On-site support for a set number of service visits
Gold: On-site support for unlimited number of service visits
Platinum: On-site support for unlimited number of service visits with extended working hours

Trust Network Service

Minimise downtime, improve productivity, increase sales

This service comes standard during the warranty period on every Screen machine, and is included with all Screen Sure Service agreements.

TRUST combines real-time assistance, remote diagnosis and user maintenance support to optimise individual equipment operations and workflows. With TRUST, you can quickly recover from system errors, immediately check system status with an expert and resolve easy-to-diagnose problems via these three TRUST components:

TRUST Assist: Remote service that provides maintenance and recovery of a system as well as operational support and guidance.
TRUST Guard: Helps prevent problems before they occur through early detection and diagnosis.
TRUST Dialog: Exclusive cloud-based portal site designed to provide comprehensive maintenance service materials.

Screen Service Support

Screen equipment has a reputation for reliability that is second to none and by providing first class service, throughout the EMEA region, Screen ensures that it retains its market leader status with equipment that has the highest up-time and lowest maintenance costs tailored specifically to individual requirements.

For specific details on any aspect of Screen service, please contact us;

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