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Reliable Engineering You Can Count On
SCREEN’s inkjet presses are built with cutting-edge Japanese technology, designed for maximum reliability and minimal. With simplified maintenance, robust technical engineering, and top-quality inks that don’t leave damaging chemical deposits, we provide the security you need to focus on what matters—your business.
Fast & Comprehensive Technical Solutions
The same dedication to quality and precision that defines our inkjet printing solutions as reliable hardware that can be relied on is applied to maintaining and supporting our equipment with extensive expertise gained from our fleet of presses in use every day globally.
We compliment this high-level of support with tailor-made service contracts, ensuring your specific needs are covered. These contracts can be adapted to meet your expectations, guaranteeing that your press receives the amount of support and preventative maintenance to ensure an optimal workflow based on your needs and workflow.
Our presses are designed to be intuitive, requiring minimal training. Additionally, we ensure your operators are fully proficient for all aspects of press operation, with comprehensive training at our Inkjet Innovation Center (IIC) or at your facility. This training is provided free of charge, beginning with in-depth technical education, supervised training on day-to-day press operation, and personalised application training on how to get the best print results for your products.
Even with robust machinery and well-trained operators, some breakdowns are inevitable. However, with rapid service, we’ll have you’re press up and printing preventing costly downtime and missed order. Our team is typically in contact within 15 minutes, with a technician on-site in less than 24 hours, and repairs made within a few hours, you can rest easy knowing your operations will continue smoothly with minimal interruptions.
Our regional service engineers are trained by us in-house to meet the highest standards for excellence, ensuring you receive expert local support. Whether it’s troubleshooting, maintenance, or on-site assistance, our engineers are ready to provide the expertise required to keep your presses running while supporting their long-term, protecting your investment.
Automated Remote Diagnostics & Support
SCREEN’s TRUST Network Service is a cutting-edge remote support system designed to keep your operations running smoothly through proactive monitoring, automated preventative maintenance and real-time communication.
TRUST Guard
Proactive Remote Monitoring
- Real-Time Monitoring: Your press sends problems directly to our service, service solutions can then applied remotely, preventing issues before you even notice.
- Conditional Monitoring: The press automatically sends reports to proactively detect issues and required maintenance before they cause disruptions.
TRUST Assist
Seamless Communication & Support
- Remote Access: Our technicians can access all press functionality remotely to offer immediate maintenance and troubleshooting.
- Software & Ink Updates: Free software updates and compatibility with new inks keep your press updated with the latest inkjet printing solutions.
- Live Support: Using VR and TeamViewer, we can guide your operators through maintenance and troubleshooting in real-time.
TRUST Dialogue
System Optimisation & Integration
- Tracking and Archiving: The system automatically tracks your press’ performance to provide detailed insights on productivity, consumable levels, and maintenance data for ongoing production optimisation.
- Solution Integration: Our team will ensure our software and workflow management systems are ready to integrate with management systems and finishing equipment.
- Built-in Knowledge Database: Operators can quickly refer to manuals and guides archived in the press for fast, convenient troubleshooting.
Efficient Logistics Management
Inkjet printing not only needs top-quality equipment, but a regular and reliable supply of inks and other consumables to function. Automatic order processing and our advanced logistics centre ensures ink, consumables, and parts are always readily available, hassle-free within 48-hours.
A Long-Term Partnership for Mutual Success
Partnering with SCREEN isn’t just about buying a press; it’s about building a long-term relationship. We’re dedicated to ensuring your continued success through fast, reliable service, comprehensive support, and a commitment to innovation. Together, we’ll help you grow your business and keep your operations running smoothly.